Imagine booking a trip the old-fashioned way, picking up the phone and speaking with a real person. No robots. No “press 1 to continue.” Just someone who listens and helps. That’s exactly what Kavya Travel, based in Indianapolis, Indiana, set out to bring back when they opened in August 2022.
In a world full of chatbots and endless wait times, Kavya Travel chose to go in the opposite direction. And guess what? It worked.
A Call for Change
The company started small, but with a big idea.
“Most websites are built for people aged 10 to 30,” said one of the founders. “But once you get above 30, people start preferring a human touch. Above 50? It’s even more true.”
That’s a pretty big audience to overlook. And so, the team at Kavya Travel began to build something different: a booking service that felt personal, like the good old days. They set up their own call center, launched some Google ads, and waited to see what would happen.
Within months, they were getting over 500 calls a day.
Starting from Scratch
Kavya Travel didn’t raise any outside money. They’re 100% self-funded, which made things tough at first. Every sale counted. Every mistake hurt. But they pushed through.
By 2023, just a year after starting, they had already served over 10,000 customers.
Their secret? Not tech. Not flashy branding.
Just people talking to people.
What They Offer
Kavya isn’t trying to be everything to everyone. They focus on what they know:
- Cruise bookings (their specialty)
- Flights
- Hotels
- Car rentals
And they serve customers in the U.S. and Canada.
They’ve partnered with big cruise names like Royal Caribbean, Carnival, Celebrity Cruises, and MSC Cruises. You’ll also find lesser-known gems like Windstar and Azamara in their lineup.
The goal is simple: offer real options, real help, and real prices. No confusing fees. No endless web forms.
Talking to a Real Person
The team believes travel planning should feel human.
“We found there is no alternative to the comfort a customer gets by having someone on the phone,” they said.
That’s why every call to Kavya connects directly to a live agent, no robots, no long holds. Customers can even ask for the same agent again and again, building a kind of friendship along the way.
They hear from all kinds of people. Seniors who just want help figuring out cruise cabins. Busy parents looking for a stress-free family trip. Solo travelers needing reassurance that they’re not alone in planning.
“We’re here for them,” said one team member. “Not just to book, but to talk it through.”
A Growing Focus on Cruises
While they offer all types of travel, cruises are where they shine.
Their site offers deals on 700+ ships from 50+ cruise lines. You’ll see Caribbean escapes, Alaskan adventures, and even Hawaiian getaways. Some trips start as low as $170. Others stretch into luxury with business-class cruise packages and custom itineraries.
There’s something for everyone:
- Senior deals with comfort and discounts
- Student deals with budget options
- Buy-one-get-one offers for attractions
- Last-minute getaways for spontaneous travelers
Not Just a Business, A Mission
Kavya Travel isn’t trying to reinvent technology. They’re trying to re-invent the feeling of planning a trip.
“We’re bringing the human interaction back,” they explain. “Everything today, your gym trainer, your food delivery, your social life, is through a screen. We want to change that.”
Their mission is clear:
To help people travel easily, safely, and with someone to call if anything goes wrong.
What’s Next?
As they continue to grow, Kavya is working on a new cruise search engine and promoting a fresh brand name: TheTripTime.com. They’re also strengthening ties with ticketing partner AllCruises24.com and expanding their team of expert travel agents.
But at the heart of it all, they’re keeping one thing the same: the voice on the other end of the line.
“Success,” they said, “is when a customer completes the journey, returns home safe, and knows we were there the whole way.”
If you’ve ever felt lost in a maze of online bookings or tired of talking to machines, Kavya Travel might just be the call you’ve been waiting to make.